Ordering
How do I place an order online?
Currently there are 2 ways to place an order.
1. Order via our website at www.massidecor.com
2. Call us toll-free at 1-866-706-2269 begin_of_the_skype_highlighting 866-706-2269 end_of_the_skype_highlighting
Please note:
For larger orders, we put your order out to bid with several carriers to ensure that you get the best possible shipping price. Because each order placed is unique, we are unable to calculate shipping charges for large oversized orders on the website
Can I place orders by phone?
We accept phone orders toll-free at 866-706-2269. Our customer relations advisors are available Monday through Friday 9AM to 8PM CST to answer your questions. We'd love to talk to you!
Can you "rush" my order?
Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer relations at 866-706-2269 during regular business hours Monday through Friday 9AM to 8PM CST. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both!
What are my payment options?
Orders can be placed on-line using Visa, MasterCard, American Express or Discover Cards. All credit card orders will be charged a 3% transaction fee. If you'd like to pay by check or money order, your order must be placed by phone. After your order is placed, please send your check to:
ATTN: Customer Service Manager
Ordering Processing/Check Order
RNR Stores,LLC
1838 Wesfork Rd
Montgomery, AL 36116
Please note that all orders by check or money order will be shipped upon receipt of payment.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Alabama (7.5%).
Do you have a minimum order requirement?
MassiDecor.com has no minimum order requirement for most of our items. There are some exceptions, please check the product information pages.
Do you offer samples?
We do not currently offer samples of our products. However, you may still decide that you would like a sample. You can order most of our conference tables and chairs in quantities. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with one of our customer relations advisors, you will be refunded the original ground shipping cost.
Order Tracking & Updates
How do I check the status of my order?
You have several options for tracking your order:
- Track directly from our Web site
- Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
- If your order is shipped directly from one of our vendors, please contact our us Mon-Fri 9AM - 8PM CST at 866-706-2269 for tracking information.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been placed. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 8PM CST at 866-706-2269 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.
Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at 866-706-2269 for a return authorization within 30 days of receipt. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.
Step 1
Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.
Step 2 Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 30 days of receipt. We will charge a 35% restocking fee on these returns.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisors Mon-Fri 9AM - 8PM EST at 866-706-2269 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with UPS if needed.
Shipping
When will my order ship?
Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or call us toll-free at 1-866-706-2269. If delivery time is a concern please contact us with the specific product you are interested in and we will give you an approximated ship date. Orders using expedited delivery that cannot be fulfilled within ten business days will be refunded the expedited shipping fee and the order will ship within the standard delivery time.
Rush processing is available on all items. Rush processing puts your order at the front of the processing queue and it will be sent to the appropriate department for shipment and/or manufacturing ASAP. Please note that rush processing does not speed up shipping time, only how quickly the items are shipped.
Disclaimer: MassiDecor.com's maximum liability for rush processing is limited to the rush processing fee.
How much does shipping cost?
Our shipping is free for many items shipped within the continental United States. However, if an item is not marked free shipping, an additional charge will be incurred to cover the cost of shipping. Most orders to Hawaii or Alaska will be charged $75 per chair shipping, however certain items may incur additional charges. On certain orders to Canada, shipping may be more and a representative will contact you before processing your order. Orders shipped via semi-truck are shipped ''Dock to Dock''. Liftgate Service will incur an additional charge of $25. Many of our chairs ship disassembled. Inside delivery is not included and will incur an additional charge of $25. Many chairs ship Freight Free and the chairs that have no shipping charges are Marked FREE SHIPPING. If a chair is not marked FREE SHIPPING then a customer service representative will get back to you within 24 hours (1 business day) with your freight charges. At that point you can determine if you want to pay the freight charges or cancel your order. Some of the seating categories in which the prices do not include freight are hospitality seating, stack chairs and folding chairs. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses,pricing errors,typos caused by you when your order was placed and requests to forward shipments to another address. Free Shipping offer does not apply on shipments to Alaska, Hawaii and outside of the United States. *We do however reserve the right to refuse any order or charge applicable shipping fees prior to processing your order. Shipping charges are non-refundable.
Note: Orders shipped via a semi-truck line will charge more to deliver to a residence than to a business. And unless otherwise specified, the shipping price given for a semi truck delivery is for the most basic delivery service which is tailgate service -- meaning your furniture is delivered to the back of the truck and you are responsible for unloading it. If you need additional help, you will need to get a quotation for either liftgate, inside delivery, or both.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
How is shipping calculated?
Shipping for smaller orders is automatically calculated during checkout and is based on the weight of the items you selected and the shipping destination. For larger orders that cannot ship by UPS or FedEx, we get a custom truckline rate that you approve prior to us shipping.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added.
FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online.
Do you have an affiliate marketing program?
At this time we do not offer an affiliate program.
What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address:
Email: info@massidecor.com
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the Comodo SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning Comodo certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
Contact Us
If you have any questions and would like to speak with a customer relations advisor, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 866-706-2269. We're here Monday through Friday 9AM to 8PM CST to serve you.
E-mail: Email us at info@massidecor.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.
Mail:
Attn: Customer Relations Manager
Massi Decor
1838 Wesfork Road
Montgomery, AL 36116
